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Free Vape Shipping

Infinite Vapes offers free shipping (not delivery) on all orders in Canada when you purchase CDN $99 or more. We usually use Canada Post's Expedited shipping option.

In the event your item is not successfully delivered due to an issue that we deem to be your fault (Wrong address, Failure to pick up, Underage), we will deduct the shipping fees from the initial shipment (even if it was free for you), and the fees for the return shipment that we were charged by the carrier from any potential refund you may be eligible to.

At Infinite Vapes we try to ship all In-stock orders that get placed prior to 12:00 PM EST the same day. In some situations though it may take up to 3 days to process and ship your order. Back ordered items will ship as soon as they become in stock.

Infinite Vapes reserves the right to cancel orders we deem unreasonable to ship for free.

We ship to the following provinces: Alberta, British Columbia (BC), Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Price Edward Island (PEI), Quebec, and Saskatchewan. We service all cities across Quebec, including Montreal, Quebec City, Laval, Gatineau, Longueuil, Sherbrooke, Levis, Saguenay, Trois-Rivieres, Terrebonne, Saint-Jean-sur-Richelieu, Brossard, Repentigny, Saint-Jerome, etc.

Infinite Vapes is proud to offer a Low Price Guarantee to our valued customers. If you find a lower price at another local vape store, simply show us proof and we'll match that price. To receive a price match from Infinite Vapes, the item must meet the following criteria:

• Be from a Canadian store with a physical location. We do not match prices from stores outside of Canada or online-only retailers.
• Be listed at its regular price and in stock. Clearance or sale items do not qualify for price matching.
• Be the exact same model and color as the item offered by Infinite Vapes.
• Have valid proof of a lower price, which must be verified by a Infinite Vapes staff member.

For online price match requests, please call us at 905-690-3888 or email us at infinitevapescanada@gmail.com with proof of the lower priced item ready.

If you've already purchased a product from Infinite Vapes and we've reduced the price, you may be eligible for a price adjustment if the product was purchased within the past 15 days. Price adjustments will be credited in the form of store credit. However, special sale discounts or holiday discounts cannot be retroactively applied to any orders made prior to the sale.

Here at Infinite Vapes we offer ONE OF THE BEST rewards program for Vape Shops across Canada. The more points you will have, the more they will be worth.*

Ways to earn:

Ordering: $1 spent = 3 points

Friend referral: $5 coupon

Rewards Value:

100 points = $1

* Clearance products do not apply

Infinite Vapes Warranty and Return Policy
Infinite Vapes offers a 30 day replacement warranty on defective hardware for customers who purchased from our online vape shop or vape stores. The following items are covered by our warranty program: device charging issues, internal battery issues, chip and LCD display issues, and auto firing or other device firing issues. Please note that only these issues will be honored under the warranty.

Disposable Devices:
Infinite Vapes offers a limited DOA warranty on disposable devices within 48hrs. If your disposable device does not work on first-time use, we will replace it free of charge. The disposable vape MUST be returned in the original packaging with tax stamp. We cannot process the return without it no exceptions.

Prefilled Pods:
Infinite Vapes offers a limited 48hr return policy if the pods have not been used and are leaking. The pods MUST be returned in the original packaging with tax stamp. We cannot process the return without it no exceptions.

STLTH:
Infinite Vapes does not handle STLTH warranty items. They must be handled directly by STLTH here: https://stlthvape.com/pages/contact-us

E-liquid:
For consumer safety reasons, all e-liquid purchases are final sale and are not subject to any warranty nor eligible for return or exchange. If you find any variation in e-liquid from bottle to bottle, it may be due to steeping, exposure to heat or sunlight or a change in device/product resistance.

Tanks, Coils, and Pods:
Due to their consumable nature and limited life expectancy, Infinite Vapes offers a limited DOA warranty on atomizer tanks, atomizer coils, and pods. If these products do not work on first-time use, we will replace them free of charge provided you return the defective products in their original packaging with all original components for confirmation and testing to determine the issue.